Legal
Privacy Policy
Alpha Care Pools LLC — alphacarepools.com
This policy explains how we collect, use, and protect your personal information.
Effective: May 26, 2026
01 Information We Collect

When you request a quote or contact us through our website, we may collect the following:

  • Full name
  • Phone number
  • Email address
  • Home address or zip code
  • Pool size and service details you provide

We also collect standard website usage data (browser type, pages visited, time on site) through basic analytics tools.

02 How We Use Your Information

We use the information you provide solely to:

  • Respond to your quote request or inquiry
  • Schedule and perform pool cleaning services
  • Send you service reminders, receipts, and service reports
  • Follow up on your request via phone, text, or email
  • Send you occasional service-related updates or promotions

We do not sell, rent, or share your personal information with third parties for marketing purposes.

03 SMS Messaging

By submitting a form on our website, you consent to receive SMS text messages from Alpha Care Pools regarding your service inquiry, quote, and ongoing service. Message frequency varies. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message we send. You can also reply HELP for assistance.

04 Data Storage & Security

Your information is stored securely through GoHighLevel (our CRM platform) and Skimmer (our service management software). Both platforms maintain industry-standard security practices. We do not store payment card information — all billing is processed securely through Stripe.

05 Cookies

Our website uses basic cookies to improve your browsing experience and measure site performance. We do not use cookies to track you across other websites or serve targeted advertising.

06 Your Rights

You may request to view, update, or delete any personal information we hold about you at any time by contacting us directly. We will respond within 5 business days.

07 Contact Us

Questions about this privacy policy? Reach out directly:

Alpha Care Pools

Carrollton, TX

Phone / Text: (972) 562-8258

Email: zack@alphacarepools.com

Website: alphacarepools.com

Legal
Terms of Service
Alpha Care Pools LLC — alphacarepools.com
By using our website or services, you agree to the following terms.
Effective: May 26, 2026
01 Services

Alpha Care Pools provides weekly residential swimming pool cleaning and maintenance services in the Carrollton, TX area and surrounding communities. Services are performed on a recurring monthly basis unless otherwise agreed in writing.

02 Quotes & Pricing

All quotes provided via our website, phone, or text are estimates based on the information you provide. Final pricing is confirmed before service begins. We reserve the right to adjust pricing if pool conditions at the time of service materially differ from what was described.

Our standard monthly rates are $240–$300 depending on pool size and service requirements.

03 Billing & Payment

Monthly service fees are billed automatically via credit card on file through Stripe. By providing your payment information, you authorize Alpha Care Pools to charge your card on a recurring monthly basis for the agreed service rate.

A one-time startup fee may apply for pools requiring significant initial treatment. This will be disclosed before service begins.

2nd Month Free Offer: New customers who sign up are eligible for their second month of service free. This applies to recurring weekly service only and is applied automatically.

04 Cancellation

You may cancel your service at any time by contacting us via text or phone at (972) 562-8258. We ask for at least 7 days notice before your next scheduled service date. No long-term contracts or cancellation fees.

05 Access to Property

You agree to provide safe and reasonable access to your pool and equipment on your scheduled service day. If we cannot access the property, we will attempt to contact you. Missed visits due to access issues are not eligible for refunds.

You are responsible for ensuring any pets are secured and that any gate codes or access instructions are provided and kept up to date.

06 Liability

Alpha Care Pools carries general liability insurance. We are not responsible for pre-existing equipment failures, structural issues, or damage caused by factors outside our control (extreme weather, chemical imbalances present before service began, etc.).

Our liability is limited to the value of the most recent month's service fee in cases where a claim arises directly from our work.

07 Website Use

By using alphacarepools.com, you agree not to misuse the site, submit false information, or attempt to interfere with its operation. All content on this website is owned by Alpha Care Pools and may not be reproduced without permission.

08 Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes your acceptance of the updated terms. We will notify active customers of material changes via text or email.

09 Contact Us

Questions about these terms? Contact us directly:

Alpha Care Pools

Carrollton, TX

Phone / Text: (972) 562-8258

Email: zack@alphacarepools.com

Website: alphacarepools.com